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Help Documentation - Interactive Point of View
FAQs (1)
Frequently asked questions are commonly asked questions that pertain to the products listed.
Access
To access the FAQ, click on the name of the product that you have questions about (ex. Hyper Terminal Setup). This will bring up a set of commonly asked question, select the question and watch the video clip for an answer and explanation of the question.
Getting Back
At anytime you can go back to the main page by clicking on the “Return to Dashboard” button.
MAINTENANCE (3)
The maintenance section contains universally accepted upkeep and maintenance techniques for Ipov products.
Access
To view the maintenance manuals, simply click on the appropriate maintenance guide. This will open the guide and allow you to step through at your own pace.
Getting Back
At anytime you can go back to the main page by clicking on the Return to Dashboard button.
TRAINING (4)
The training section contains courses aimed at improving user knowledge of Ipov products and procedures. You can view a course or gauge your understanding by taking a quiz.
Access
To access a course, simply click on the appropriate topic. This will give you access to the learning management system (LMS). From here, you can click on the topics and view the material or take a quiz to gauge your understanding of the material.
Getting Back
At anytime you can go back to the main page by clicking on the Return to Dashboard button.
Best Practice Videos (5)
The best practice videos section allows users to upload new and improved methodologies for completing tasks, share ideas to improve productivity or aid in troubleshooting systems. If enough interest is generated from a new technique or method, this can easily be turned into a new SOP.
Access
To access the currently uploaded materials, simply find a video that interests you and click on it
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This will launch the best practice videos site and allow you to view the video you clicked on or to browse all of the other videos currently uploaded.
Upload Videos
If you wish to upload your own videos, simply click on the share videos link and follow the on screen instructions.
Getting Back
At anytime you can go back to the main page by clicking on the Return to Dashboard button.
Issues (6)
The issues section contains actual user problems and errors. Users and experts can help each other solve problems or users can search through the issues to see if there is a similar problem that applies to the problem they are experiencing.
Access
To Access the issues, click on one of the issues viewable on the Dashboard. This will take you into the issue tracking system where you can search through the issues.
Reporting an Issue
To report an issue, click on the manage issues button and then click the report an issue link, fill in the appropriate information and click save, that's it, you've reported an issue.
Getting Back
At anytime you can go back to the main page by clicking on the Return to Dashboard button.
User Documentation (7)
The user documentation section contains the most up to date user documentation for the Ipov products and software.
Access
At any time click on one of the currently visible documents or click on the "more" button at any time to view a complete listing of documents available.
Getting Back
If you are viewing an individual document, simply click "Back" on your browser
Or
From the "more" page. At anytime you can go back to the main page by clicking on the Home button.